Frequently Asked Questions
Euro & East Coast Supplies Limited
Frequently Asked Questions
Everything you need to know about our products, delivery, payments and wholesale partnerships.
Do you deliver across Kenya?
Yes! We deliver nationwide across Kenya. Orders within Nairobi are typically delivered within 1 to 2 business days, while deliveries to other counties take 2 to 5 business days.
How do I track my order?
Once your order is dispatched, you will receive a confirmation with tracking details via email or SMS.
Are your products authentic?
Absolutely. Every product in our portfolio is sourced directly from authorised distributors and backed by our unwavering guarantee of authenticity. We do not stock counterfeit or grey market goods.
How can I pay for my order?
We accept M-Pesa, credit and debit cards, and bank transfers. Payment instructions are provided at checkout.
What is your return policy?
If you receive a damaged or incorrect item, contact us within 48 hours of delivery and we will arrange a replacement or refund. Items must be unused and in original packaging.
Can I contact you on WhatsApp?
Yes! You can reach us directly on WhatsApp at +254 115 731 052 for any product enquiries, order updates, or support.
Do you offer bulk or wholesale pricing?
Yes, we work with businesses and retailers across Kenya. Visit our Retail Partners page or contact us on WhatsApp to discuss wholesale pricing and partnership opportunities.
Still have questions?
We are here to help
Our team is available via WhatsApp, email or our contact form. We typically respond within a few hours during business days.
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